SHIPPING & RETURNS
Once your package leaves our facility the shipping carrier determines the transit times. FedEx/ USPS transit times vary, depending on your location, time of year and extreme weather and are based on business days. They typically take longer to ship during the fall holiday season and nationwide online Black Friday sale days. Transit Times for US Postal Priority Mail can vary and may take longer than expected to deliver and we barely use USPS.
Return & Exchange Policy
FBI Cosmetics take pride in offering in our products. Since our products are used to produce cosmetics and ingredients must be verified unsullied, we are unable to accept returns.
Damaged or Missing Items: We are highly committed to making sure you receive outstanding products in perfect condition. If your order is damaged, we ask that you immediately contact us firstname.lastname@example.org so that we can initiate an investigation and claim with FedEx/ USPS.
Subject Line: Order # & Damaged or Missing Items.
We will need photos of items, the shipping box and labels. We are happy to help replace or refund your missing or damaged items within 3 days of purchase being received. If you are missing any item ordered, we deeply apologize. We would like to get you these products as soon as possible therefore we ask that you notify us within 3 days of purchase being received.