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Shipping Policy

Shipping Transit Times:

Once your package leaves our facility the shipping carrier determines the transit times. UPS transit times vary, depending on your location, time of year and extreme weather and are based on business days. They typically take longer to ship during the fall holiday season and nationwide online Black Friday sale days. Transit Times for US Postal Priority Mail can vary and may take longer than expected to deliver and we barely use USPS.
 

Damage Orders:
Damaged or Missing Items: We are highly committed to making sure you receive outstanding products in perfect condition. If your order is damaged, we ask that you immediately contact us help@fbicosmetics.com so that we can initiate an investigation and claim with UPS.

 

Subject Line: Order # & Damaged or Missing Items.

 

We will need photos of items, the shipping box and labels. We are happy to help replace or refund your missing or damaged items within 3 days of purchase being received. If you are missing any item ordered, we deeply apologize. We would like to get you these products as soon as possible therefore we ask that you notify us within 3 days of purchase being received.

FBI Cosmetics strive to process all orders as quickly as possible. Business Day 1 is the business day after your order is placed. Processing times will vary depending on current order volume. If you are in need of faster processing, consider selecting the “FAST LANE” at checkout. A “FAST LANE” will allow your order to skip ahead of others and process a day or two fasters than our advertised standard processing times.

 

To help determine when your “FAST LANE” order will ship, the estimated ship date will display on your screen at checkout. Bulk items may take longer to process depending on distribution warehouse availability and manufacturing production times.

Return Policy

FBI Cosmetics take pride in offering in our products. Since our products are used to produce cosmetics and ingredients must be verified unsullied, we are unable to accept returns.